When using an interlock, there are two different tests to be aware of: the initial test, and rolling retests.
Initial tests are the tests that must be taken before the vehicle will start. Once you turn your ignition on, the device will initialise and call for a test. Different interlock providers have different blowing techniques to ensure it is an ‘actual person’ bowing into the device, and not just a bag of air.
Smart Start’s interlocks provide a very easy (and sanitary) blow-hum. You blow into the device while saying the word ‘who’. Some providers require a blow and then a suck. We’ll let you decide which option you’d prefer!🤢
Initial tests prove you have not got any alcohol in your system, and that you’re safe to drive. Once the initial test has been passed, you start your vehicle and begin your trip.
Rolling retests will occur randomly while you drive. These are to prove that you have not had anything to drink since starting your vehicle.
When the device calls for a rolling retest, you typically have 5 minutes to complete the test. If you’re not comfortable taking the test as you drive, this allows plenty of time to find a safe place to pull over.
In the event you fail or skip a rolling retest, the device will NOT turn off your vehicle. However, any failed or skipped tests are recorded and will likely lead to an extension of your interlock programme, so it’s very important you complete them all as required.
During a monthly service, the technician will check your interlock, perform any necessary updates, download the data, and perform a calibration to ensure the device is accurate.
Servicing takes approximately 15min and can be done at any of our service centres nationwide.
Your interlock service is due every month on the same day as it was installed. You have a 7 day grace period each side of that date, don’t leave it to the last minute. If you miss your monthly service, the device will lock out and you won’t be able to start your vehicle.
Getting an interlock installed is very easy. Call us on 📞 0800 002 182 (we’ll answer within 30 seconds) to set up a file. Provided you have got the information required, we can have an interlock installed within a day, subject to our service centre availability.
Our friendly call centre based in Maungaturoto is available from 7–5 from Monday to Friday. We have an emergency afterhours helpline if you require assistance outside business hours.
It’s our mission to make the interlock programme as quick and easy as possible. We’d love to help!❤
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