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Privacy Policy

Background

Smart Monitoring Group handles hundreds of calls every day on a range of topics that include alcohol interlock licensing, the alcohol interlock programme, subsidies and pricing. Call recording is an important activity that helps us to ensure that our customer service meets your expectations and identify service improvements.

What is the purpose of recording calls?

We record calls:

  • for staff training purposes
  • to improve the quality of our customer service
  • to ensure the information we provide is consistent and accurate
  • for reporting on the types and numbers of enquiries we receive
  • to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

Which calls are recorded?

  • Inbound and outbound calls to and from our 0800 number. This includes calls made to our Head Office based in Maungaturoto.
  • Direct-dialled calls to, and outbound calls from our Head Office.
  • Calls transferred to extensions within our Head Office and remote locations.

Recording automatically stops when

  • the call is disconnected or terminated

How can I contact Smart Start if I do not want to be recorded?

In the event that you do not wish your call to Smart Start to be recorded we recommend that you contact us by alternative means. 

Storage of call recordings?

Calls are recorded using our phone system software. The recordings are stored securely until there is no further business need for them, following which they are securely destroyed.

Who has access to call recording information?

Call recording information is accessible only by authorised Smart Start personnel and only for the purposes indicated above. Call recordings may be disclosed in full or in part in response to requests. Requests are assessed on a case-by-case basis with the privacy interests of the individuals involved being given due consideration.

Can I request a copy of a recording?

You have the right to request access to and correction of any personal information that we hold about you. If you wish to request a copy of your call recording you may do so by contacting us.

Requests are assessed on a case-by-case basis with the privacy interests of the individuals involved being given due consideration.

The call recording will be provided electronically by email. If you prefer, we can provide a link to a password-protected folder accessible online, and share the password offline

In some circumstances, a written summary of the call recording may be provided, particularly if parts of the call recording are withheld. Your request will take approximately 10 working days to process.

Privacy policy queries and concerns

If you have any queries or concerns about our privacy policy please contact:

The Privacy Officer
Smart Monitoring Group
10 Griffin Road
Maungaturoto
Northland
Email info@smartstartinterlocks.co.nz
Phone 0800 002 182

If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143

Phone 0800 803 909
Fax 04 474 7590
www.privacy.org.nz

Zero alcohol licence.
  • Having a zero alcohol licence means you don’t need to have an interlock installed, but you’re legally unable to drive with any alcohol on your breath (just like an under-20 driver).
  • The zero alcohol licence term is three years. After three years, go to a licencing agency to apply for your normal licence back!
Exit the programme.
  • After the interlock has been installed for 12 months, you can apply to exit the programme.
  • NZTA (Waka Kotahi) will review the final six months of your data.
  • You’ll receive an email from them with approval or denial, based on your interlock data.
  • If it’s approved, congratulations! You can go to any licencing agency to get your zero alcohol licence.
  • If your application is denied, NZTA will extend your time on the interlock and provide you with a future date you can apply again.
Get the interlock installed.
  • Drop your car at the service centre on the day of your install appointment. The install generally takes an hour or so.
  • If you’re on an interlock licence, you’re legally unable to drive with an interlock installed, even if you’re dropping the vehicle off at the installer.
  •  When you collect the vehicle, you’ll pay your install fee and receive training on how to use the interlock.
  • This is the first day of the 12-month sentence. Every month, bring the vehicle back to any of our service centres for the monthly service.
Contact us to book your install.
  • Call us on 0800 002 182 or fill out our online form (linked).
  • We’ll take down your details, get a photo of your licence and make a booking with one of our approved installers (linked).
  • We book the install appointment with your installer, so you don’t need to contact them directly.
Get your interlock licence.
  • An alcohol interlock licence costs you $31.30. If you hold a community services card, this cost is covered by the interlock subsidy.
  • You can get your licence from most AA’s and VTNZ’s. Visit this link to find your closest agency: Licencing agencies.
  • Bring ID, and your community services card if you have one.
  • You’ll receive a temporary paper licence and a pink DL8 form. Make sure to hold on to both of these.
Wait for your disqualification to end.
  • The Court date is the first day of the 28-day disqualification.
  • Four weeks (28 days) after this date, you can apply for your alcohol interlock licence.
  •  If your disqualification was backdated, you can get apply for your new licence straight out of Court.
Receive an interlock sentence from the Court.
  • If you blow over 800 on a police breathalyser, or over 400 twice in five years, you’re going to receive an alcohol interlock sentence.
  • After the offence, your licence will be revoked for 28 days and you’ll be given a Court date for sentencing.
  • At Court, you’ll receive a further 28-day disqualification before you can apply for your licence. This disqualification is sometimes backdated.